FAQ
Shipping & Delivery
Where is Dream Jewelry located, and where are your products made?
Where is Dream Jewelry located, and where are your products made?
Dream Jewelry is proudly based in the United States. Our commitment to quality means that every piece is meticulously designed and handcrafted right here in the US. By keeping our production local, we maintain complete control over the materials and craftsmanship, ensuring you receive a premium, high-quality piece of jewelry every time.
How long does shipping take?
How long does shipping take?
Orders are usually processed within 1–2 business days. Standard shipping typically takes 5–10 business days depending on your location. You’ll receive a tracking number once your order has been shipped.
Do you offer international shipping?
Do you offer international shipping?
Yes! Dream Jewelry ships worldwide. We are proud to deliver our special pieces to customers in every corner of the globe. Rest assured, all international orders are safely and securely tracked from our door to yours.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive an email with your tracking link. You can also track it directly from our Order Tracking page.
Returns & Exchanges
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery for unworn, undamaged items in their original packaging. To start a return, contact us at support@dreamjewelry.co with your order number.
Can I exchange an item?
Can I exchange an item?
Yes, we’re happy to exchange your item for a different size or style. Just email our team and we’ll help you through the process.
Product Information
What Should I Know Before Gifting?
What Should I Know Before Gifting?
We know how important the gifting experience is, so we’ve made it simple
Prices are never shown in the package, and a receipt isn’t required for exchanges. Each piece arrives beautifully presented in either our premium white gift box or our luxurious red LED mahogany box. Happy Gifting!
What materials are your pieces made of?
What materials are your pieces made of?
Our jewelry is crafted with premium-quality metals, including S925 sterling silver and durable stainless steel. To ensure a beautiful, long-lasting finish, each piece is coated with a thick, tarnish-resistant layer of 18K gold plating (in both white and yellow options).
Do you use real gold?
Do you use real gold?
Yes — every piece is plated with real gold for lasting shine and durability, made to resist fading or tarnishing over time.
Can I wear this in the shower?
Can I wear this in the shower?
Yes! That’s exactly why we created Dream Jewelry — beautiful jewelry should be worn every day. With real gold plating over pure hypoallergenic stainless steel and silver, you can wear your piece daily, even in the shower, without worrying about skin sensitivity, fading, or wear. Just wear it and enjoy
Are your products hypoallergenic?
Are your products hypoallergenic?
Yes, absolutely! All Dream Jewelry is 100% nickel-free and hypoallergenic. We use only quality S925 Silver and durable 18K gold-plating, ensuring our pieces are safe for even the most sensitive skin. Wear it daily without worrying about irritation or discoloration.
Gift Orders
Do you offer gift packaging?
Do you offer gift packaging?
Yes! Every piece from Dream Jewelry comes in a beautiful gift box, ready to surprise someone special. Personalized message cards are also available with select products.
Can I send an item directly to a loved one?
Can I send an item directly to a loved one?
Absolutely. You can enter their address at checkout, and we’ll take care of the rest.
Orders & Payments
How do I place an order?
How do I place an order?
First, choose your favorite product, size, color, and quantity.
Then, click on the "Add To Cart" button. You'll see your selected items in the cart page. If you have any special requests, you can leave a note about your order.
After that, click on the "Checkout" button.
Fill in all the required information in English.
Next, click on the "Proceed To Shipping Method" button. If your item qualifies for free shipping, you're all set!
Finally, click on the "Proceed To Checkout" button, select your preferred payment method, and complete your payment.
Can I cancel or change my order after placing it?
Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, we can usually make changes or cancellations. Contact us as soon as possible at support@dreamjewelry.co
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. For quick and secure checkout, you can also use popular digital wallets like PayPal, Shop Pay, and Apple Pay.
Your security is our priority. All payment processing is handled by secure, encrypted platforms, guaranteeing your financial information remains private and protected, no matter where you shop from.
Other Questions
How can I contact you?
How can I contact you?
If you have any questions about your order, our jewelry, or just need some guidance, please don't hesitate to reach out to our dedicated team at support@dreamjewelry.co We personally review every message and usually reply within 24 hours. Our team is available to assist you Monday–Friday, 9 AM–5 PM (AEST).
Who is responsible for Customs Duties, VAT, And Taxes?
Who is responsible for Customs Duties, VAT, And Taxes?
The prices shown on our website are tax-free in US Dollars, meaning you may need to cover duties and taxes upon receiving your order. Import taxes, duties, and any associated customs fees may be applied once your order reaches its destination, as determined by your local customs office. It's your responsibility to settle these charges and taxes, as they won't be covered by us. We're not liable for delays caused by customs procedures in your country.
For detailed information about charges, please reach out to your local customs office. The recipient assumes the role of importer of record and must adhere to all laws and regulations of the destination country, including those governing the lawful import of our products. We're not accountable for orders confiscated by customs authorities in destination countries.